5 Tips for delivering Satisfactory Customer Service Emails
The ways of customer service are evolving but amongst them all, the method of emailing still holds value. Providing better experience is the key element to build lasting relationships with the customers. A single experience can change the way your customer feels about your business. It can either push your customer to get impressed by your service or take them one step away from you.
Daily hundreds of emails are sent to the customers and that’s why some of the major aspects get ignored easily. Here are the perfect tips which will help you to make your email customer service the best.
- Give more personalized interactions:
Personalization has now become an integral part whether it’s been done through email or chat support. The prime reason is that the customers are more content when they feel that there is a human on the other side, not just a company.
Addressing the customer by name or telling them your name can simply make a difference. A picture of a person can also make the conversation more humanized. It can increase the sales because a happy and satisfied customer is also a business advocate who share the good views about your business with others too.
2. Use your business specific tone:
What makes a business identity unique largely depends on its tone and style. Keeping the emails business specific, it is imperative to use your tone that is perfect in every way. The improper writing style, wrong formatting and even wrong tone can make it difficult for your customer to understand.
A smooth tone makes the whole process easy for your customer.
3. Keep it less laborious:
Long emails with so many instruction steps repel the customers to read it. As you are aiming for delighted customers always, so crafting short emails with less content and more visuals will greatly help you to accomplish this goal.
An ideal email consists of two to three images with not more than four steps. Do not forget to say thank you at the end of each email!
4. Response promptly to emails:
After using social media your customers lose the habit of waiting longer. So there is no option other than a quick response. Studies show that more than 40% of your customers expect a reply within 5-6 hours.
This is the chief aspect you should take care of for increasing your chances of getting repetitive business.
5. There should be some extra, don’t you think?
Anything which creates the whole email process seamless and understandable should be adopted. Useful resources and links are one way to do that.
Add links to your social media pages in the emails so that your customers can reach directly to the page having useful information. For example links to FAQ,s and other blogs pages on your website.
For sure, this loop will lead to high conversion rates!
Seoexperts is an SEO agency in Dubai-UAE. It offers paramount services of SEO, local SEO, PPC, social media marketing and email marketing. Driven by passion and having experience in this domain, we deliver quality services according to the specific requirements that take your business towards achieving the pre-determined goals.